Privacy Policy

Last updated: August 31, 2026

joino helps adults discover and organize local running and cycling events. This policy explains what information we collect, why we use it, how it is shared with service providers, and how to contact us.

Information We Collect

• Account information, such as your email address and authentication records.
• Profile information, such as display name, city, bio, favorite sports, birth date, optional gender, and optional profile or cover photo.
• Event information, such as event title, sport, location, route, route distance, route elevation, date, attendance limit, comments, replies, saves, and RSVP state.
• Club information, such as club name, description, city, sport scope, optional website or social links, logo or cover photo, membership, member roles, and club announcements.
• Safety and moderation information, such as reports, blocks, moderation actions, appeal messages, rate-limit records, route-snap request records, and account deletion requests.
• Notification information, such as a device push token used to deliver notifications to your device.
• Technical information, such as crash reports, stack traces, device/OS/app information, installation identifiers, and de-identified map usage, interaction, performance, diagnostic, and location telemetry collected by service SDKs.

How We Use Information

We use information to provide the app, show relevant events, let users create and join activities, support moderation and safety features, respond to support requests, display maps, diagnose crashes, and maintain the reliability, performance, and security of joino.

Visibility And Sharing

Public profile and event information may be visible to other users depending on event visibility settings. Comments and replies may be visible to users who can view the event. Club profiles, membership, and announcements are visible to other users depending on the club's privacy setting. We do not sell personal information.

Birth date and gender are private profile fields. You can choose whether age or gender appears publicly. Gender is optional. If you do not provide it, women-only and men-only events stay hidden because eligibility cannot be confirmed.

Service Providers

We use service providers to run joino. These may include Supabase for authentication, database, storage, and backend operations; Apple and Google as optional sign-in providers; Firebase Cloud Messaging for delivering notifications and Firebase Crashlytics for release crash reporting; Cloudflare for DNS, website hosting, security, and performance; Zoho Mail for support email; Mapbox for map display and de-identified map telemetry; OpenStreetMap as map data; and OpenRouteService for route snapping, route elevation calculations, and location lookup/geocoding. These providers process data as needed to provide their services to joino.

joino does not currently use advertising SDKs or Firebase Analytics and does not sell personal information. Crashlytics is not assigned joino account IDs, and application logs must not contain personal information or user content.

Maps And Routes

When you use route planning, route points may be sent to map and routing services to display maps, calculate routes, calculate distance, and calculate elevation. Avoid adding private home addresses or sensitive locations to public events.

Data Security

We use managed infrastructure, access controls, row-level database policies, and encrypted transport where available to protect personal information. No internet service can guarantee absolute security.

Retention

We keep account, profile, event, moderation, and operational records for as long as needed to provide joino, meet legal obligations, prevent abuse, resolve disputes, and maintain service integrity. Deletion requests are handled as described below.

Account Deletion

You can delete your account in the app from Profile > Edit profile > Delete account. You can also contact support@joino.at. Deletion removes or anonymizes your profile details, deletes stored profile and cover photos, cancels future events you host, clears saved events, RSVPs, invitations, follows, blocks, notifications, rate-limit records, route-snap request records, user-submitted reports, appeal messages, and similar participation records, deletes the app authentication account, and records the deletion for operational follow-up.

For clubs, deletion removes your club memberships and staff roles, cancels your pending club role invitations, and withdraws your open club ownership claims. If you are a club's only owner, ownership passes to another team member, or the club is archived if it has no other team members. A club left with no owner, team members, or members also has its stored logo, cover, and announcement images deleted.

Some past community content, such as past hosted events, comments, replies, club announcements, club audit history, or event history, may remain visible or on record without your profile details where needed to preserve the integrity of other users' event records, club records, and conversations. Some records may also be retained where required for security, abuse prevention, legal obligations, or service integrity. You can contact us to request additional deletion or privacy support.

Your Rights

Depending on your location, you may have rights to access, correct, delete, restrict, or object to processing of your personal information. To make a request, contact support@joino.at.

Contact

For privacy questions, contact support@joino.at. Provider details are listed on the Legal Notice page.