Privacy Policy

Last updated: June 1, 2026

joino helps adults discover and organize local running and cycling events. This policy explains what information we collect, why we use it, how it is shared with service providers, and how to contact us.

Information We Collect

• Account information, such as your email address and authentication records.
• Profile information, such as display name, city, bio, favorite sports, birth date, optional gender, and optional profile or cover photo.
• Event information, such as event title, sport, location, route, route distance, route elevation, date, attendance limit, comments, replies, saves, and RSVP state.
• Safety and moderation information, such as reports, blocks, moderation actions, appeal messages, rate-limit records, route-snap request records, and account deletion requests.
• Technical information needed to operate, secure, debug, and improve the service.

How We Use Information

We use information to provide the app, show relevant events, let users create and join activities, support moderation and safety features, respond to support requests, and maintain the reliability and security of joino.

Visibility And Sharing

Public profile and event information may be visible to other users depending on event visibility settings. Comments and replies may be visible to users who can view the event. We do not sell personal information.

Birth date and gender are private profile fields. You can choose whether age or gender appears publicly. Gender is optional. If you do not provide it, women-only and men-only events stay hidden because eligibility cannot be confirmed.

Service Providers

We use service providers to run joino. These may include Supabase for authentication, database, storage, and backend operations; Cloudflare for DNS, website hosting, security, and performance; Zoho Mail for support email; OpenStreetMap tile servers for map display; and OpenRouteService for route snapping, route elevation calculations, and location lookup/geocoding. These providers process data only as needed to provide their services to joino.

Maps And Routes

When you use route planning, route points may be sent to map and routing services to display maps, calculate routes, calculate distance, and calculate elevation. Avoid adding private home addresses or sensitive locations to public events.

Data Security

We use managed infrastructure, access controls, row-level database policies, and encrypted transport where available to protect personal information. No internet service can guarantee absolute security.

Retention

We keep account, profile, event, moderation, and operational records for as long as needed to provide joino, meet legal obligations, prevent abuse, resolve disputes, and maintain service integrity. Deletion requests are handled as described below.

Account Deletion

You can delete your account in the app from Profile > Edit profile > Delete account. You can also contact support@joino.at. Deletion removes or anonymizes your profile details, deletes stored profile and cover photos, cancels future events you host, clears saved events, RSVPs, invitations, follows, blocks, notifications, rate-limit records, route-snap request records, user-submitted reports, appeal messages, and similar participation records, deletes the app authentication account, and records the deletion for operational follow-up.

Some past community content, such as past hosted events, comments, replies, or event history, may remain visible without your profile details where needed to preserve the integrity of other users' event records and conversations. Some records may also be retained where required for security, abuse prevention, legal obligations, or service integrity. You can contact us to request additional deletion or privacy support.

Your Rights

Depending on your location, you may have rights to access, correct, delete, restrict, or object to processing of your personal information. To make a request, contact support@joino.at.

Contact

For privacy questions, contact support@joino.at. Provider details are listed on the Legal Notice page.